Frequently asked questions

General Portal Info

Demo of the Application Portal:

Returning organizations:

If you are a returning portal user - you may log-in with your username and password! 

Forgot your username?  Request it here. 

If you are a returning organization, but a NEW portal user, you will need an invite code. 

These were sent to most people by email. 

Here is how you redeem it (hint: click the word "Redeem" in the original email)

My invite code isn't working, can you help?

  • Make sure you are linking through by clicking on the word "Redeem" in the email.  Invite Codes are very long strings of letters, numbers, and dashes.  The look like a registration code for software.
  • The "CRM" number in the subject line is NOT the invitation code - that is auto-generated part of the subject line. 
  • After you have made sure you don't already actually have a log-in with forgot username, email us for the invite!

I am trying to log-in and it is telling me access denied, that's not very nice. 

  • Are you using the correct Username (it may not be your email address if you didn't set it up that way).  If you don't remember your log-in - check out our forgot username here. 
  • Have you confirmed your email address?  (check your email for this)

I am trying to reset my password but it isn't showing up in my email. What's up with that, yo?

  • Do you actually have a log-in?
  • Is it going to spam?
  • Is it a duplicate email address with someone in the system (email us for this one.)

Can I save the application and come back later?

Yes, you can log-in and update Parts 1 and 2 of the application.  

Part 1 - Update right on the screen and then click submit at the bottom of the page

Part 2 - Scroll down and you will see the application in progress. Click on the blue down arrow and choose continue existing application.  Part 3 saves as you click through the answers.

Here is a video showing you how

 

Is there a short-cut to get back to Eligibility Part 2?

From the homepage, up at the top navigation click on Employee Giving Program and choose Eligibility.  From there you can see Part 2 in progress (also see the video in the question above.)

How can I have someone else review the application before we submit?

Anyone on the account (anyone in your contacts) can view the information. 

  • Make sure they are listed in the contacts in Part 1
  • They can then open up and review it Part 2 - Scroll down and you will see the application in progress. Click on the blue down arrow and choose continue existing application.  They can then click through to see the information.

What do you mean by “put term here”?

If a term is not clear, take a look at our implementation guide. (Downloadable PDF) These are the items we may request to substantiate your answers in the instance of an audit or document request.

How do I delete a contact?

This might be your favorite part! Cleaning up the contacts lists. 

To delete: 

  • Go here to Nonprofit Information 
  • Scroll down to the contact section
  • Click on the blue arrow next to the contact you wish to delete
  • Choose deactivate
  • It will ask if you are sure, and if you are, say yes!

Error Message: On Step 8 of Part 3 I get this error message

We are not sure why - but sometimes this questions gets a little fickle.  Luckily, the fix is super easy: 

On the question: For this financial statement was the nonprofit's gross annual income:

Re-choose your answer.  This will trigger the logic for next question in the sequence to appear.

Why I am still getting emails?

Junelle - we love you, and the emails, the emails are pretty funny. But I thought I was done! Why I am still getting them?  Now, I am worried, did you not ACTUALLY get my application?

So... here's the deal - until this system, we didn't actually have any way of pulling you out as we went.  If you get a personalized reminder from me it is because I spent hours reconciling who has and hasn't applied yet, creating a beautiful mail merge and then reaching out. As of this moment our email lists are our email lists.  If you get one - you get all.

I know that kinda sucks and I don't want to spam you! Which is why.... we are going to this system :)

In the future, I should be able to send more targeted emails and only lovingly nudge those who actually need the nudge.  Isn't that exciting?!! So, hang with me! We are almost there my friends!